Frequently asked questions

How does Moodup pricing work?

We charge a fixed monthly fee. The amount depends on the number of employees and the plan you select. Moodup can also be billed on an annual basis, in which case there is a 10% discount.

How does the free trial work?

The free trial has no time limit and there is no credit card required. Use it to explore the dashboard, preview surveys, invite other managers, and import your organization's employees. You cannot send live surveys during the trial. You need to activate a paid plan to deliver your first survey.

Are there any setup fees or other additional fees?

No. There is no setup fee, delivery fee for emails/text messages, overage fees or anything else.

Can I cancel my subscription at any time?

Yes. You can cancel your subscription at any time. You will not be charged again, and you will continue to have access to the dashboard until the end of your billing period.

Can I change or adjust my plan later on?

Yes. You can upgrade or downgrade your plan at any time. You can also change the number of employees in your plan at any time. You will be charged the new amount on your next billing cycle.

Is Moodup GDPR compliant?

Yes. We are fully compliant with the General Data Protection Regulation (GDPR). All data is stored in the EU and is encrypted both during transit and at rest.

Do you offer onboarding and customer support?

Yes. All plans include onboarding + customer support at no additional charge. We can also provide additional services, such as live training sessions for employees and/or managers.

I have another question

No problem, email us at sales@moodup.com, or book a demo to talk to us in person.